FAQs
1. How long does delivery take?
Your phone will be delivered within 5–7 business days, depending on your location.
2. How can I track my order?
Once your order is shipped, you will receive an ExpressBees tracking ID on the contact details shared at checkout, allowing you to track your delivery in real time.
3. How can I contact customer support?
You can reach us via WhatsApp or through the live chat available on our website. Our support team is always happy to assist you.
4. What should I do if my phone needs repair after purchase?
Simply contact our support team. We will arrange a pickup, have our technicians diagnose and fix the issue, and ship the phone back to you.
✔ Post-sales repairs are completely covered by Gegmo.
5. What accessories come with the phone? Are they original?
Every phone comes with:
- Apple-certified charging cable
- Quality Check Certificate
- Gegmo sticker
- Protective phone cover
All accessories are tested for quality and compatibility.
6. Is there a guaranteed battery health?
Yes. Battery health ranges between 85% and 100%, depending on the model you choose. Each device is tested to ensure reliable daily performance.
7. How does return and exchange work?
If you’re not satisfied with your purchase, you can:
- Contact our support team, or
- Place a return request directly on our website
We offer a 7-day return or exchange policy, no hassles involved.
8. Will I receive the original brand box?
The phone will be delivered in Gegmo’s official branded box, ensuring safe packaging and a premium unboxing experience.
9. How are Gegmo refurbished phones different from other second-hand or refurbished phones?
Unlike typical second-hand phones, Gegmo devices are:
- Professionally tested & certified
- Subjected to rigorous quality checks
- Backed by warranty and post-sales support
- Reliable, value-for-money, and feels almost brand new
Second-hand phones usually lack testing, certification, and warranty — Gegmo ensures peace of mind with every purchase.
